FAQ | TD Event Rentals

Do you deliver?

Yes, delivery is currently required. Currently we deliver within a 30 mile radius of the Tacoma mall. Delivery is $55 flat up to 10 miles and then $3.50 per mile for each additional mile.

What do I need to do before items are picked up?

Linens should be dried and placed in provided laundry bags. Tables and chairs should be wiped off and free from debris, knocked down and stacked and ready for pickup. All items should be assembled in a single location, ready for pickup. Items not meeting these conditions are subject to additional fees.

Will you set up and take down items?

Setup and takedown service is available with arrangements made prior to delivery or pick up with additional fees

What do I do if we broke or lost a rented item?

Responsibility for equipment remains with the client from the time of delivery until the time of pickup. Please be sure all equipment is secured when not in use and protected from the weather. Additional charges will apply for lost or damaged items.

What forms of payment do you take?

I will come back to this

Is there a deposit for reservations? What if I need to cancel?

Yes, there is a 50% deposit at time of reservation. If not cancelled within 4 days prior to event, the deposit will not be returned.

Will I get money back if I don’t use equipment?

Unfortunately, no. Once our equipment leaves the warehouse we are not able to rent the items to other customers. Therefore, once the items are in your possession, you must pay for them.

Do I need to be home at time of delivery?

There needs to be an approved adult over the age of 18 to sign for the equipment being delivered